Here's a collection of things we've written and created, kicking off with out 30,000 word guide to creating great digital customer experience:
The Complete Guide to Digital CX
You might also want to take a look at a little tool we built to help you learn about ways that thoughts and beliefs go astray:
Index of Cognitive Biases, Heuristics and Fallacies
Otherwise, here's some blog posts we've written:
Coding Qualitative Data - How to Analyse User Interviews
How to Develop Personas for Design & Marketing
The Psychology of Colour in Brand Experience
The Importance of Customer Value in Marketing
Really Responsive Design and the Frameless Grid
More coming soon...